Job Listing

Jobs and Walkins List for the ‘Exp(3-6)’ Category

HCL Walkins

June 29th, 2015

Job Description

WALK IN for IT HELPDESK :

Non Voice : Data Center Operations (L2) BANGALORE/ HYDERABAD
Remote Desktop Support : (SD L2 RDS) HYDERABAD / BANGALORE
Interview / Work Location : Hyderabad / Bangalore

 

Venue : HCL Technologies Ltd.

H0-1B, 1st floor, Phoenix IT Park, near Dell,Hi-tech City-2 Hyderabad-500081

 

Land Mark : Behind Cyber Gateway / Nearby DELL GATE # 01

 

Contact Person: NARESH REDDY

Timing : 1PM-3PM (29th June – 3rd July : MONDAY – FRIDAY)

 

 

VENUE DETAILS for BANGALORE :

 

HCL Comnet Systems and Services Ltd. STPI Unit ,

Surya Sapphires Plot No 3. 2nd Floor,

HCL Comnet Block ,

Survey No 20 & 22 Konnappana Agrahara Village ,

Electronic City, Hosur Road.

 

Conatct Person : Guru / Abhishek

Timing : 1PM – 3PM (29th June- 3rd July : MONDAY – FRIDAY)

 

 

DO mention “SHRUTI” on your resume as source while appearing for the interview. IT’s Mandatory

 

 

NOTE:-

Freshers are not eligible to apply.
Min. 3 yrs of relevant experience is mandatory for RDS and DC OPS L2

1) PFB the JD for DC OPS L2 NON-VOICE :

PURPOSE OF THE JOB :

 

Strong verbal and written communication skills.

Real time acknowledgement and ownership of IT infrastructure alerts.

Share knowledge and experience with team members as and when required.

Work as a central point of contact for all technical support teams/Track Leads and Operation managers and provide up-to-date information for on-going incidents/alerts.

Keep the datacenters functional and report any unresolved incidents to L2 technical teams within defined SLA timelines.

Assist the team lead in Maintaining and updating information/documentation.

Handle critical situations/escalations and assist in creation of RCAs.

Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team. (In few Project Customer will not allow this due to access issue.).

Quickly address the critical alerts and follow up with respective teams till the resolution.

Basic Knowledge of Unix/Windows/Backup will help for first level support in few projects. It is not mandatory that you will be troubleshooting each and every alert. In most of the projects we have Catch and Dispatch.

SPOC for each and every business critical issue.

Event monitoring and co-relation skills.

Good knowledge of IM/PM/CM etc…(Preferred).

Coordinate and manage relationships with vendors and support track. Responsible for manage daily/weekly/monthly performance report.Outage (Sev1) handling.

Should be ready to work in 24X7 environments & rotating weekly offs. Will have to work in the current role for at least 20 months before any internal movement.

 

2. PRINCIPAL RESPONSIBILITIES

 

Ensuring 100% adherence to SLAs.Ensuring 100% acknowledgement & action on all Emails & Alerts addressed to you/your team.

Zero tolerance for not following SOPs, KPI, KOP, SLA etc. as per documentation.

Optimal adherence to documented SOPs.

Handling escalations in shift.

Resource availability.

 

3. Job Description

 

Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.

Manages the team in his / her respective shift.

Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.

Ensures that an accurate shift handover happens to the next shift.

Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.

Monitor the IT Infrastructure with various monitoring tools for example ( Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.

Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).

Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.

Act as a trigger for the critical incident management process by involving the technical & incident management team.

Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.

Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams & external customers (only in absence of a service desk)

Train & absorb the level 1 troubleshooting and other operational tasks from the various technical tracks.

Assist the team lead in updating the run book and other technical and process documents for benefit of the entire team.

Escalate any inconsistencies in the monitoring environment with respect to the monitoring tool configuration, alert thresholds, alert message enrichment & false alerts.

Handover any incomplete tasks, open alerts and outages to the next shift.

Discuss operational challenges and constraints in team meetings and with the management to ensure timely resolution.

 

4. KNOWLEDGE, SKILLS & EXPERIENCE

 

3-4 yrs of University education post High school (B.Sc. or Diploma)

1-2 yrs diploma in Information Technology. Preferred ITIL/MCP/MSCE/MSCA/CCNA or RHCE .

3-4 years alert monitoring/management experience.

Preferably ITIL certified.

Should have worked in high pressure work environments.

2-3 years of L1 support experience on Windows/Unix Servers, AD, Network Devices,Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.

Excellent Verbal, Email communication skills.

Hands-on work experience with the following:

Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.

Incident, Problem, Change lifecycle process.

Any ITSM tool e.g.: Remedy, Peregrine etc.

Batch job scheduling.

Start/stop backup jobs.

Backup monitoring tools like Networker.

Generating Reports through Dashboard, Remedy etc.

 

5. DIMENSIONS

 

Dedicated to providing high quality service at all times.

Ability to work as a cross-functional team player in a fast-paced environment where all information is shared.

Ability to learn new tools, technologies & processes quickly.

Ability to work flexible hours from time to time.

Responsibility ownership & follow-up of alerts and incidents as appropriate.

 

6. COMPETENCIES

SOP adherence
SLA adherence
Responsiveness
Team player
Leadership skills
Technical Expertise
Concern for Order and Quality
7. KEY BUSINESS CHALLENGES

 

Meet or exceed current client and team SLA.

Keep up-to-date on new tools, technologies & processes.

Be mindful of customer satisfaction and actively contribute in enhancing it.

Reduce downtime by timely action and following the prescribed escalation & notification.

Avoid duplication of incident tickets.

 

 

2) PFB the JD : RDS (SD L2)

General Description:

 

Job description for Service Desk L2 (Remote Desktop Support-RDS) profile.

 

Responsibilities :

 

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create rollout plans for changes requests

Coordinate implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Technical Requirements

 

Technical Requirements :

 

Phone support experience necessary.

Technical Service desk or technical call center experience is necessary.

Disciplined, systematic problem solving skills required.

Windows Operating systems

Clients: Windows7, Windows Vista, Windows XP, Windows 2000

Servers: Windows 2000, Windows 2003, Windows 2008

Knowledge of Active Directory, Exchange 2003/2007

ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center

Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

Internet browsers (e.g. Explorer, Chrome, Firefox),

VPN and remote dial-in users

Support for laptop, desktops, and printers

PDA and blackberry support

Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

 

 

INTERESTED CANDIDATES MAY DROP a TEXT MESSAGE with their NAME & EMAIL ID or CALL @ 7838029931.
WALK IN directly with ” SHRUTI ” mentioned on their CV as reference
Drop their updated CV @ awasthi_s@hcl.com .

 

THANKS,

SHRUTI AWASTHI

HR TEAM,

HCL,NOIDA

7838029931

 

Role Technical Support Manager

Location Hyderabad / Secunderabad, Bengaluru/Bangalore

Contact .
HCL Technologies Limited

Telephone 7838029931

Exp(3-6), Hyderabad Jobs, IT Jobs

EMC Walkins

May 26th, 2015

Job Description

Accelerate your career as you help reinvent the value and impact of information for business everywhere. At EMC, we are leading customers on their journey to cloud computing by enabling them to store, manage, protect and analyze their information assets in a more agile, trusted and cost-effective way. If you are passionate about technology and want to be part of the information management revolution, join more than 50,000 EMCers around the world who are leading the journey to the cloud.
RSA, The Security Division of EMC, is the premier provider of security, risk and compliance management solutions for business acceleration. RSA helps the world\’s leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments. Combining business-critical controls in identity assurance, encryption and key management, SIEM, data loss prevention, continuous network monitoring, and fraud protection with industry leading eGRC capabilities and robust consulting services, RSA brings visibility and trust to millions of user identities, the transactions that they perform and the data that is generated.

Develops software solutions for external clients based on detailed specifications from technology/systems consultants. Responsible for the design, development, testing, documentation and analysis of modules or features of new or upgraded software systems and products. Develops and/or executes implementation according to project plans and priorities. SW Engineers may develop a range of products including device drivers, patches, operating system modifications, EDI routines, etc. Plans, designs, develops and tests software systems or applications for software enhancements and new products.
Writes high level design specs, unit test plans and/or integration test plans.
Sphere of influence is likely to extend outside of work group or department.
Represents the organization on project teams and may perform technical project leadership roles.
Accountable for delivery of subsystem, anticipates issues and addresses proactively.
Analyze and code complex modules, define data structures, and specify test tools.
Duties may include research, evaluation, development and application of new process and methods into products. Sphere of influence is likely to extend outside of work group or department.
Understands and adheres to cost/delivery/quality targets established during the program design phase.
Works effectively with cross-functional and/or global teams, readily shares information with others.

Knowledge of appropriate development languages.
General knowledge and application of engineering concepts.
Communication skills.
Ability to analyze information and draw accurate conclusions.
Inactive: Ability to multi-task.
Possesses strong product/technology/industry knowledge.
Ability to work in a team environment.
Knowledge of job associated database/software/documentation.
Understanding of business environment.
Project management skills.

EMC India COE is a key product engineering and services centre outside of North America and creates a compelling value proposition for customers and EMC that of market innovation, solutions and services and engineering excellence. The world-class campus of India COE, sprawls across a total area of 1 million square feet and hosts different business units under one roof. Coming from various culture and background, our employees exhibit diversity in true sense. The centre is equipped with state of the art labs and infrastructure and there is a strong focus on people, skills and technology. With the foundation for growth firmly in place, India COE has embarked on its evolution to the next level- the stage of maturity and value centric growth. Come, Join us and be a part of our growth journey.
When you choose EMC, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities-all to create a compelling and rewarding work environment.
Role:Software Developer
Keyskills
data structures agile emc documentation cloud computing edi operating system methods product engineering information management

Recruiter Name:HR
Reference Id:141341BR

Bangalore Jobs, Exp(3-6), IT Jobs

Orcapod Walkins

April 27th, 2015

Job Description

Dear Candidate,

Greetings from Orcapod!!

We are having a requirement for Domestic Recruitment Team Lead.

Pls find the details below
JD:
1 ) Good TL with general IT skills Work from Office(Bangalore)
2) Cloud/Analytic and telecom space TL — Work from Office(Bangalore)
Key Skills:

: We are looking for Team Lead-(IT Recruitment) for fulfilling our IT talent needs .
:Must have experience in client relationship

:Good experience in team handling of at least 4-5 people.
:
Experience IT Recruitment and contract/temp staffing (domestic) .

:Good knowledge of technologies

:Excellent communication skills and aggressive approach

:Should Understand Business need and timelines of Team Staffing

:Strong in Salary Negotiations with prospective candidates.

:Proficient in end to end recruitment life cycle Contract fulfilment/Sourcing.

:Maintain database

:Aggressive approach towards target and team building.

:Strong CLOSING skills

:Microsoft Office proficient

:Applicants must have done extensive client management and account

Designation : Team Lead (IT Recruiter)

Experience: 3- 6 yrs

Salary: As Per market standard

Candidate must have good communication skills

Thanks and Regards

Vijay Reddy | Team Lead-People Success
Orcapod Consulting Services Private Limited
#102, Eden Park, #20 Vittal Mallya Road, Bangalore – 560034
Mobile: 91.72 0456 4101 | vijay.reddy@orcapodservices.com
Country wide office Number: +91 88 8097 3181 | www.orcapodservices.com

Explore Career Opportunities with us. Look at Naukri, Monster India and Facebook for our latest openings OR Follow us on Twitter, Like us on Facebook and Join us on Linkedin and Discover, where your Skills can take you.

Role:Recruitment Executive
Keyskills
It Recruitment Staffing Team Leading Tl Sourcing Linkedin Salary Client Management Team Handling Database MaintenanceRecruiter Name:HR Team
Email Address:vijay.reddy@orcapodservices.com

Bangalore Jobs, Exp (3-6), Exp(3-6)

Virtusa Walkins

December 2nd, 2014

Job Description
Experience of 4 to 6 years profile on AppSec – Secure code review.
Manual secure code review experience on .NET, Java, PHP, Perl and so on
Primary experience on Manual secure code review. Automated tool experience would be secondary.
Working with various team and help on the remediation front.
Position open only for Mumbai.
Good communication.

Role: System Security
Keyskills: Application Security, .NET, Java, PHP, Perl
Desired Profile

Education:UG -Any Graduate
PG – Any Postgraduate
Doctorate – Doctorate Not Required

Contact Details
Recruiter Name:HR
Contact Company:Virtusa Consulting Services Pvt Ltd
Telephone:Not Mentioned

BPO Jobs, Exp(3-6), Mumbai Jobs

TradeIndia Walkins

December 1st, 2014

Job Description Send me Jobs like this
# Responsible for acquiring business and achieving sales targets.
# Will be responsible to lead & guide the team of Executives.
# Imparting Sales & Product training to the subordinates.
# Execute the day plan & monitor the daily working of the Team.
Role:Sales/Business Development Manager
Keyskills
Sales & Marketing b2b sales Business Development Direct Marketing Team Handling Assistant Manager team manager team leader Space Selling Corporate Sales Sales
Desired Candidate Profile
Education-
UG: Any Graduate – Any Specialization
PG:MBA/PGDM – Any Specialization
Doctorate:Doctorate Not Required
# Candidate must possess 3 – 5 years of proven experience in Sales.
# Strong personality & leadership qualities are must.
# Prior experience of team handling will have added advantage.
# Ability to work independently and under pressure.

Recruiter Name:Manish Oberoi
Email Address:moberoi@tradeindia.com
Telephone:022-26833387
Reference Id:AM/Chennai

Chennai Jobs, Exp(3-6), Sales Jobs

Technosoft Walkins

October 24th, 2014

Job Description
Job Description:
Should have 3 years of experience in Asp.net.
Should have experience in C#.
Should have experience in JavaScript.
Looking for candidate who can join within 15-20 days or immediately

Role: Software Developer
Keyskills: C#, Asp.Net, Javascript, sql
Desired Profile

Education:UG -Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization
Doctorate – Any Doctorate – Any Specialization, Doctorate Not Required

Contact Details

Recruiter Name:Not Mentioned

Contact Company:Technosoft Global Services Pvt Ltd

Telephone:Not Mentioned

Email :neha.na@technosoftcorp.com

Bangalore Jobs, Exp(3-6), IT Jobs


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