First Source .Walkins

July 23rd, 2016

Job Description Send me Jobs like this
First source solution ltd BPO

Designation E-Mail Support Executive
Required skill set: _

Excellent communication skills (Mandatory)

Typing speed – 25 to 30 Accuracy should be above 85% (Mandatory)

Freshers can also apply

Qualification : Any UG Graduates are Eligible
B.E / B.Tech / MBA / MCA – 2015 / 2014 / 2013 / 2012 / 2011 are Eligible
B.E / B.Tech 2016 are NOT Eligible
MCA / MBA 2016 passed out are NOT Eligible.
Candidates those who have International voice process experience will be an added advantage.
Salary & Shift timings: _

Salary – 12K to 16K

For Female : No Night shifts

For Male : Rotational shift
Notice period: Immediate joining

Contact Person Kanmani (HR)-9600167047

Note : Interested candidates Kindly walk-in to the following Venue

First source solution ltd
Aneja towers,
4&5, Developed plot estate,
OMR Road,
Perungudi,
Chennai-600096

Landmark: Near Maruti Suzuki Showroom

 

(Mention Kanmani HR on Top of your Resume)

Date & Timing 18th July 2016 to 23rd July 2016 (10 AM to 3 PM)

Job Description:

To operationally manage Non Voice Process

Respond to Query/Complaint/Request from customers including follow-up and close looping (Voice and Email). Support includes (applicable to all processes/queues):
Internal mails from executives on behalf of customer.
Resolving logs received at Customer Service related to Written Correspondence.
Coordination with resolution owners & sending final confirmation/acknowledgement to customers for forwarded logs (complaint/ request).
Retention Activity Online retention to be maintained by retaining customers who insist to cancel line by sending an email.
Call back customers for identified cases if required to ensure complete customer satisfaction before closure of case.
Key operational deliverables will constitute:
Provide higher first transaction resolution for all queries requests and complaints received
Minimum repeat mails from customers
Faster reply to customer mails with minimum turnaround time
Retain customers from voluntarily cancel requests
Note If the Job is not suitable for your profile kindly ignore it.

Contact Person Kanmani.
Contact Number – 9600167047

**** Kindly Refer your Friends ****
Regards,
Kanmani
9600167047
Talent Acquisition

Chennai Jobs, Exp (2-5)


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