Barclays Walkins

March 6th, 2015

Job Description

Main Duties and Responsibilities:
The role is designed to pro-actively manage and support the Risk applications to ensure that service levels are met. The role will involve managing the Risk RTB Pune team members and also will involve working with closely Risk business area, other functions RTB teams, Infrastructure teams.

This is SME role in Production Support which requires involving in Incident Management, Service Continuity, Problem Management, Release Management and Disaster Recovery Planning & Testing. .

The day to day tasks involves running with major incidents, communicating with the business stakeholder (involving regional and global heads), ensuring batch SLA are met and any urgent issues reported by business promptly dealt with and managing Risk RTB Pune team members to achieve these tasks.

When there are no major incidents, work would involve investigating, resolving issues escalated by other support, looking into repeating issues (Problem management), advising & training Pune teams. Candidate and Team will be expected to resolve a high percentage of issues raised, to avoid unnecessary escalations to, and impact on the Development teams.

There will be some element of team/project management and candidate will be assisting Global Production Support Manager / Regional head to carry out his day to day activities and will be working closely with other sites team leaders.

On-call support will be required on a rota basis both during the week and at weekends. Some releases happen at weekends, so candidate/team should be prepared to work on these again on a rota basis.

There is a significant amount of relationship management involved in this role and post holders are expected to work with Business sponsors and users as well as infrastructure/quality control teams.

Candidate will need to ensure that all SOX & Audit processes are adhered to and also take part in Disaster Recovery exercises.

Role Team Lead/Technical Lead

Location Pune
Keywords Problem Management Sme Release Management Disaster Recovery Planning Project Management Production Support Databases Debugging ITIL framework C++ Perforce Risk Management MS – SQL Server
Contact Barclays Technology Centre India Private Limited

Exp(8-12), IT Jobs, Pune Jobs

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